Frequently Asked Questions
- If I suspect check fraud on one or more of the checks featuring CheckArmor, what do I do?
- How did CheckArmor get included in my checks order?
- How long is my personal checking account or and/or business account eligible for CheckArmor services?
- How does CheckArmor protect me from the effects of fraud?
- Who owns CheckArmor®?
If I suspect check fraud on one or more of the checks featuring CheckArmor, what do I do?
If you suspect that a check fraud event has occurred:
Step 1: Call 877.459.0050 24 hours a day, 7 days a week to speak with a CheckArmor representative. If fraud has occurred, a resolution specialist will be assigned to you and will be available Monday through Friday, from 8 a.m. to 8 p.m. ET.
Step 2: Your resolution specialist will help you complete the paperwork needed to begin remediation.
For all other inquiries, please call the phone number on your check reorder form located in the check box.
How did CheckArmor get included in my checks order?
Your financial institution provides CheckArmor check fraud recovery as an added service to your personal and business check orders. Should your personal checking account or business checking account be affected by check fraud, as described herein, we encourage you to take full advantage of the service.
How long is my personal checking account or business account eligible for CheckArmor services?
The program is available for up to one year (12 months) from the time the specific check order was shipped to you or until you use the last check in the order, whichever comes first.
How does CheckArmor protect me from the effects of fraud?
CheckArmor will provide a resolution specialist who will assess the problem and act quickly to assist you with the effects of fraudulent transactions that might affect your account due to any type of check fraud and identity fraud.
In addition, if you need to close your current checking account, CheckArmor will supply you with replacement checks for your new checking account free of charge. All checks in your order will reflect the CheckArmor logo signifying your eligibility for the service.
Who owns CheckArmor?
CheckArmor is fully owned and managed by Harland Clarke Corp., a leading manufacturer of printed check products. Harland Clarke utilizes one or more service providers to provide the services under CheckArmor, as further described in the Terms and Conditions.